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Access

The following information is useful if you are caring for a person with mobility issues

Access

Information and advice about access in London Borough of Havering if the person have a disability or sensory loss.

Sometimes it's not easy to get to all the places that a disabled person wants to visit, perhaps because of their physical disability, they may be an older person, or find getting around difficult. Planning ahead can make things easier because a person can contact the places they are going to and find out what kind of access arrangements they have.

TRANSPORT INFORMATION

We acknowledge that many people may need assistance with travelling around, both locally and otherwise. There are specialist transport facilities available and whilst it is not possible for us to give comprehensive details about membership costs, eligibility criteria and availability, listed below are telephone numbers you may find useful.

AMBULANCE BOOKING

If you are unable to attend a hospital appointment due to mobility problems, your GP may be able to book an ambulance for you to attend an initial visit.  You make bookings direct to the hospital.  Ask your GP for details.

BLUE BADGE SCHEME

Parking concessions for people with disabilities. Strict eligibility criteria.

Contact:  Havering Council Tel: 01708 432 000

Online: http://havering.gov.uk/bluebadge

CONCESSIONARY FARES FOR ELDERLY PEOPLE

The older persons Freedom Pass allows free travel across London and free local bus journeys nationally. The application, which is on the London Councils website, has details about price, eligibility and how to apply

Apply online at: www.londoncouncils.gov.uk

CONCESSIONARY FARES FOR PEOPLE WITH DISABILITIES

The Freedom Pass is for anyone who has a permanent disability or is registered as blind or hearing impaired.

If you wish to apply for a pass, or make enquiries, please phone the Mobility Section on 01708 434 343

See also www.londoncouncils.gov.uk

DIAL A RIDE

Door to door bus service for people unable to use public transport.  To register, download form from www.tfl.gov.uk  and post to Dial a Ride, PO Box 68799, London SE1P 4RD or telephone 0343 222 7777 to request an application form.

QUEEN ELIZABETH’S FOUNDATION MOBILITY CENTRE

Driving ability assessments as well as practical advice on car choices and adaptations for disabled drivers and passengers.

Contact: 1 Metcalfe Avenue, Carshalton, Surrey SM5 4AW

020 8770 1151

Email: mobility@qef.org.uk

www.qef.org.uk

REFUND OF HOSPITAL TRAVEL COSTS

You can claim at the NHS hospital or clinic at the time of your appointment.  You will be paid back immediately in cash when you show any of the following:

  • proof of a qualifying benefit (like an award notice)
  • a tax credit exemption certificate (you’ll get this automatically if you qualify)
  • a certificate showing you qualify for the NHS Low Income Scheme (for more information on this scheme contact Jobcentre Plus)

www.nhs.uk/nhsengland/healthcosts

Low Income Scheme helpline 0300 330 1343

SHARED TRANSPORT SCHEME- DABD

Available from DABD.  Fully accessible vehicles for short journeys for individuals and groups around the borough.   You can also go further afield by arrangement. 

Contact: 177 Valence Wood Rd, Dagenham, RM8 3AJ.

020 8252 5930

Email: transport@dabd.org.uk

www.dabd.org.uk

TAXICARD SCHEME

Offers reduced fares on black cabs. Subject to eligibility rules.

Contact Havering Council  on 01708 432 000

See also www.londoncouncils.gov.uk or www.havering.gov.uk

TRANSPORT FOR LONDON

Wheelchair accessible buses that connect mainline stations, as well as the airbus to Heathrow at Victoria and Euston stations.  Also available are guides for the elderly, advice about lifts and stairs, talking maps, large print maps and information on a travel support card for people with hidden disabilities.

Contact: 0343 222 1234

TfL Customer Services,4th Floor, 14 Pier Walk, London, SE10 0ES

Email: tflaccessibility@tfl.gov.uk